Returns & Exchanges

At HiBy, we stand behind the quality of our high-fidelity audio products and offer a 30-day return window for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your audio experience.

Return Process

• 1.
  Initiate Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully pack the device in its original packaging, including all accessories, cables, and manuals to ensure the item remains protected during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund or exchange within 5-7 business days to your original payment method.